1. Identification and Contact

ESTANTERÍAS SIMON SL, NIF B50556463, C/ Polígono C Nº 3, 50461 Alfamén (Zaragoza), Spain.

• Email: export3@simonrack.com
• Telephone: +34 976 628 537

2. Scope of application

Sales in France and Italy to end users (B2C) and professional clients (B2B).

3. Prices, Payments and Shipping Costs

• Prices include VAT. Payment methods: Bank card and bank transfer.
• Shipping costs: Free.

4. Shipping and delivery times

France:
Warehouse dispatch within 24/48 hours. Estimated delivery times (transit to France):

• Family Shelving and Workbenches: 6 to 8 days.
• Stainless steel furniture and changing rooms: 12 to 14 days.

Italy:
Warehouse dispatch within 24/48 hours. Estimated delivery times (transit to France):

• Family Shelving and Workbenches: 9 to 11 days.
• Stainless steel furniture and changing rooms: 13 to 15 days.

5. Order delivery conditions

Products are delivered palletized to the building entrance (ground floor). For delivery to a floor, office, or garage, it is mandatory to book the service in advance by contacting +34 976 628 537.

6. Transport incidents

The customer must check the condition of the products upon receipt. Any damage or defects must be noted on the carrier's delivery note and reported to SIMONRACK within 48 hours.

7. Returns and Warranty

• Right of withdrawal: 14 calendar days from receipt. The product must be unused and in its original packaging. Return shipping costs are the responsibility of the customer. The refund does not include the initial shipping costs.
• Exceptions: Returns are not accepted for custom-made products (configurer).
• Defects: Free replacement of parts or the entire product in case of manufacturing defect or damage, provided that it is notified within 48 hours.
• Warranty: 5 years on all products.

8. Jurisdiction

For professionals (B2B): The parties submit to the Courts of Zaragoza (Spain).

For end consumers (B2C): Submission to the Courts of the consumer's domicile, in accordance with European regulations.